✔️ This Product Is Suitable For Customers With Special Customization Needs
✔️ Hair Raw Material Source Area:
Virgin Hair Wig: Burma/India
Raw Hair Wig: China
✔️ No Tangle No Shedding, Silky Smooth Soft
✔️ Hair Color: 1B# Natural Black
✔️ Wigs Weight: 250±300 g/pcs (Depends on different densities)
✔️ Closure/Frontal Lace Type: TP Lace & HD Lace
✔️ Closure/Frontal Lace Style: 2×6, 4×4, 4×6, 5×5, 6×6, 7×7, 13×4, 13×6, 360
✔️ Hair Wigs Grade:
Virgin Hair Wig: V2 Virgin Hair & Virgin Hair Lace Closure/Frontal
Raw Hair Wig: R1 Raw Hair & Raw Hair Lace Closure/Frontal
✔️ Life Time:
Virgin Hair (More than 2 years);
Raw Hair (More than 3 years)
✔️ Can Be Bleached And Dyed Color:
Virgin Hair: #1/#2/#4/#6/#8/#10/#27/#30/#33/#530/#99j
Raw Hair: All Color
✔️ Suitable For Restyle: Straightened / Curled

We use standard packing mode: Double waterproof bag + express packing bag/box.
We also offer the service of customizing exclusive branded packaging for our clients.

Your order will be shipped out within 24 hour with express by DHL/FedEx/UPS/TNT. (Our factory always keeps a large stock.)
✔️   2-3 days to USA
✔️   3-5 days Europe
✔️   2-4 days Canada
✔️   2-4 days Australia
✔️   4-6 days Africa
Note: we do not accept any P.O box address.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Special note:
①All customized or personalized items are final sale and cannot be returned or exchanged. By placing a custom order, you acknowledge and agree to these terms.
②We do not accept returns for 'change of mind' on custom orders.

To start a return, you can contact us at after-sales：service@popqueenhair.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned, like custom products (such as custom made wig or personalized items); Special promotional product and gift cards. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.