Shipping Policy

At PopQueen Hair, we’re committed to delivering your order efficiently and transparently. Here’s how we handle shipping:

1. Packing Options

  • Standard Packing: We use double waterproof bags + express packing bags/boxes to ensure your order is protected during transit.
  • Custom Branded Packing: We also offer exclusive branded packaging tailored to your needs—just let us know your requirements!

2. Shipping Process & Timeline

Your order will be shipped within 24 hours via FedEx/DHL (our factory maintains a large stock to ensure quick dispatch). Here’s the estimated delivery time by region:

  • USA: 2 - 3 days
  • Europe: 3 - 4 days
  • Canada: 2 - 4 days
  • Australia: 2 - 4 days
  • Africa: 4 - 6 days

3. Important Notes

  • P.O. Box Addresses: We do not accept orders shipped to P.O. box addresses.
  • Delays: In rare cases (e.g., customs inspections, extreme weather, flight delays), delivery times may extend. The final delivery time will be based on the transport company’s updates.

Additional Tips

  • If you need a specific shipping method or have questions about delivery, feel free to contact us at service@popqueenhair.com.
  • We’ll do our best to ensure your order arrives on time and in perfect condition!

This policy is designed to provide you with clear, reliable shipping information. If you have any concerns, don’t hesitate to reach out—we’re here to help.