Return Policy

At PopQueen Hair, we strive to make your shopping experience as smooth as possible. Here’s our return policy, designed to ensure fairness and convenience for all customers:

1. Return Eligibility

We offer a 7 - day return policy—you have 7 days from receiving your item to request a return. To qualify, your item must meet these conditions:

  • Be in the same condition as when you received it (unworn, unused, with tags intact).
  • Remain in its original packaging.
  • Include a receipt or proof of purchase.

2. Starting a Return

To initiate a return, contact us at service@popqueenhair.com. Once your return is approved, we’ll provide a return shipping label and detailed instructions for sending your package.

⚠️ Note: Items sent back without first requesting a return will not be accepted.

3. Damages & Issues

Inspect your order upon receipt. If you find any defects, damage, or receive the wrong item, contact us immediately. We’ll evaluate the issue and work to resolve it promptly.

4. Exceptions (Non - Returnable Items)

Certain items can’t be returned, including:

  • Custom and DIY products (e.g., custom - made wigs, personalized items).
  • Special promotional products.
  • Gift cards.

If you’re unsure about a specific item, feel free to reach out for clarification.

5. Exchanges

If we send you the wrong product (e.g., size, color, texture, lace type), contact our after - sales department for a free replacement.

6. Refunds

Once we receive and inspect your return, we’ll notify you whether the refund is approved. If approved, you’ll be refunded automatically to your original payment method within 7 business days.

⚠️ Note: Bank or credit card processing times may vary, so please allow additional time for the refund to appear on your account.

Additional Tips

  • For faster service, include your order number and a brief description of the issue when contacting us.
  • If you have any questions about our return policy, don’t hesitate to reach out—we’re here to help!

This policy is designed to balance your rights as a customer with our commitment to quality. We appreciate your understanding and look forward to serving you.